Privacy Policy

Last updated on: January 14th, 2022
Table of Contents
[Show] respects your privacy and is fully committed to protecting your personal information and using it properly and in compliance with data privacy laws.

This Privacy Policy applies to our website (collectively, the "GuitarFellow" or "Website"). This Privacy Policy explains what information we (together with our affiliated companies worldwide) collect and use pertaining to each of our Account holders and non-Account holders (such as Website visitors) through the Website, how we use that information, and what choices you have with respect to the information we collect about you. The Website and our services available via the Website are collectively called the "Services".

Please take a few moments to read this Privacy Policy before you access or use the Services. By using or accessing the GuitarFellow Website, you acknowledge that you have read and fully understood this Privacy Policy and our Terms of Service and that they both apply to your use of the Services. If you do not read and fully understand this Privacy Policy, please do not use the Website or Services. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws. Where you have read this policy but would like further clarification, please contact us through our Contact Page.

1. What information do we collect?

To provide you the Services, we may collect personal information relating to an identified or identifiable natural person ("Information").

We collect Information in order to provide, operate and improve our Website and Services, to administer your use of the Website or Services (including your Account, as defined below), and to enable you to enjoy and easily navigate our Website and Services. Additionally, we collect your information, among other reasons stated below, to provide you with ongoing customer assistance and technical support, and to enhance our data security and fraud prevention capabilities. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

1.1. Information you provide us

If you register for our Services and create an GuitarFellow account via the GuitarFellow Website (an "Account") or sign up for e-mail newsletters, the information you include in your communications with us, we collect certain information such as your name, age, date of birth, postal address, telephone number, e-mail address, details regarding connected third-party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account).


If you create your Account using your login credentials from a third-party Website or service, we'll be able to access and collect your name and email address and other data that your privacy settings on that third-party Website or service permit us to access but we don't receive or store passwords for those third-party sites and services.

1.2. Information collected through your use of the Website or Services

When you are visiting or using our Website or Services, including when you browse the Website or a User Account, edit your Account and upload information and content, and/or download and use any Website feature or services, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed herein, including through the use of "cookies" and other tracking technologies, as further detailed in section 5, below.

Our servers automatically collect and record certain information about how a person uses our Services (we refer to this information as "Log Data"), for both Account holders and non-Account holders (such as Website visitors) (both will be referred to as a "User"). Log Data may include information such as a User's Internet Protocol (IP) address, mobile device identifier, browser type, operating system, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services on which a User clicked, the friends of Account holders who also use the Services, how often Users click on our advertisements, which files are downloaded most frequently, and which areas of our Website are the most popular and other statistics. We also collect certain information that your mobile device sends when you use our Services, including user settings, the operating system, as well as information about your use of our Services. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to further develop, improve and enhance the Services by expanding their features and functionality and tailoring them to our Users' needs and preferences, and to make recommendations.

1.3. Information we collect from other sources

If you create your Account using your login credentials from a third party Website or service, we'll be able to access and collect your name and email address and other data that your privacy settings on that third party Website or service permits us to access but we never receive or store passwords for those third party sites and services. We cannot delete or change any Information that is stored on third party sites and services.

In addition, We may receive information about you from third-party sources, such as (i) security providers, fraud detection and prevention providers to help us screen out Users associated with fraud, and (ii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

2. How do we use such information?

We use your information for the following purposes: to provide and operate the Services; to enhance our data security and fraud prevention capabilities; To create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our respective Services; to customize advertising and content available on the GuitarFellow Websites, to send you service-related notices and promotional information about products and services that may be of interest to you and/or to conduct research for internal purposes; to help us in updating, expanding and analyzing our records to identify new Users; to facilitate, sponsor, and offer certain contests, events, and promotions, monitor performance, contact winners, and grant prizes and benefits; and to comply with any applicable laws and regulations.

We will only use your Information for the purposes set out in this section where you give us your permission and/or we are satisfied that a) our use of your Information is necessary to comply with a relevant legal or regulatory obligation that we have, or b) our use of your Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of our promotional campaigns and identifying technical issues), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.

3. How we share your information?

We may share your information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

3.1. Third-party service providers

We may share Information as well as aggregated information that we collect with third-party service providers whose services and solutions complement, facilitate and enhance our own. These include but are not limited to hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, industry analysis, web analytics, e-mail distribution, and monitoring services, session recording and remote access services, performance measurement, data optimization, and marketing services, content providers, and our legal and financial advisors (collectively, "Third Party Services"). We may share information with Third Party Services for a business purpose such as identifiers, commercial information, and other categories as listed in Section 1.

3.2. Information disclosed for our protection and the protection of others

Where permitted by local data protection laws, we will disclose Information when required by law or under the good-faith belief that such disclosure is necessary in order to conform to applicable law, comply with subpoenas, court orders, or legal processes served on GuitarFellow, to establish or exercise our legal rights or defend against legal claims, and to protect the property or interests of GuitarFellow, its agents, and employees, personal safety, or the public. Under these circumstances, GuitarFellow may be prohibited by law, court order, or other legal processes from providing notice of the disclosure, and GuitarFellowreserves the right under those conditions not to provide notice in its sole discretion.


3.3. Parent companies, subsidiaries and affiliated companies

We may share Information internally within our family of companies, for the purposes described in this Privacy Policy, in the course of facilitating and providing you with our Website or Services.

3.4. Information we disclose with your consent or at your request

We may share your Information with third-party websites or platforms, such as social networking sites if you have expressly requested that we do so.

3.5. Social media features

Our Services include certain Social Media features and widgets, such as the "Facebook Like" button, the "Share this" button, or other interactive mini-programs ("Social Media Features"). These Social Media Features may collect information such as your IP address or which page you are visiting on our Sites, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties' Social Media Features are governed by their policies and not ours.

For the avoidance of doubt, we may share your Information in manners other than as described above, pursuant to your explicit approval, or if we are legally obligated to do so.

4. Where do we store your information?

Information of Account holders and non-Account holders may be maintained, processed, and stored by us and our authorized affiliates and service providers in the United States of America, in Europe, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).

Transfer of EU Personal Data: If you are located in Europe, when we will transfer your Personal Information to the United States or anywhere outside Europe, we will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Model Standard Contractual Clauses are in place. GuitarFellow participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all Information received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List,

5. Communications

We may use your information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls, and similar forms of communication from GuitarFellow or our partners (acting on our behalf) through such means. If you do not wish to receive such promotional messages or calls, you may notify GuitarFellow at any time or follow the "unsubscribe" or STOP instructions contained in the promotional communications you receive.

We may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; forward abuse complaints regarding your Account; or notify you of material changes in our Services.

6. Your rights in relation to your information

It is imperative that you will have control over your Information. That is the reason why we are taking reasonable steps in order to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Information. We may ask you for additional information to confirm your identity and for security purposes, before disclosing the requested data to you. We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive.

You have the right to lodge a complaint with your local supervisory authority for data protection (but we still recommend you to contact us first). In addition, feel free to send us an e-mail through our Contact Page. We will make all reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfill your request) subject to legal and other permissible considerations.

7. Data retention

We may retain your Information for as long as your Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services. We may continue to retain such Information even after you deactivate your Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements, and/or protect our legitimate interests. Where your Information is no longer required, we will ensure it is securely deleted.

8. Security

We have implemented security measures designed to protect the Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to all areas of our Services. We also regularly monitor our systems for possible vulnerabilities and attacks and regularly seek new ways and Third-Party Services to further enhancing the security of our Services and protection of our visitors' and Users' privacy.

Regardless of the measures and efforts taken by us, we cannot and do not guarantee the absolute protection and security of your Information, or any other content you upload, publish or otherwise share with us or anyone else. We therefore encourage you to set strong passwords for your User Account, and avoid providing us or anyone with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Services, you are more than welcome to contact us at our Contact Page.

9. Third-party websites

Our Services may contain links to other websites or services. We are not responsible for such websites or services privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your information. This Privacy Policy does not apply to such linked third-party websites and services which are subject only to the third-party policies.

10. Cookie Policy

We use cookies to make our websites more user-friendly. Find out about the main types of cookies we use, and what we use them for, by reading the Cookie Policy page.

11. Questions and complaints

If you have any questions or concerns about our collection, use, or disclosure of information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us (our details are set out at the end of this Privacy Policy). Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolving your complaint promptly and in accordance with applicable law.

12. Updates

We may update this Privacy Policy as required by applicable law, and to reflect changes to our information collection, usage, and storage practices. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent, and/or take any other measures. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If you have questions about this Privacy Policy or our policies or wish to exercise any of your rights as described, please contact us through our Contact Page.